Business Value
We help our clients apply the secrets behind the network effect that has made the new ‘born in the cloud’, disruptive businesses so successful. Our method is immersive, agile and experiential. It is delivered through four stages in sprints.
We use personalisation and visualisation techniques so ideas are better understood, shared and communicated. We provide objective and independent advice, and we test strategies through experimentation.
We co-design, develop and deliver value to the business through three offerings:
Business Value Services
Digital Strategy & Roadmap
Why Its Important
AI, robotics and automation are dramatically reshaping the global economy. However, enterprises are only receiving between 40c and $1.20 in every $1 spent on ‘digital’ initiatives. Much of the reason for this poor return is a failure to execute a compelling and coherent digital strategy. Such a strategy realises value by: creating new customer experiences, using the right new technologies, and preparing the organisation for the future – all at the same time.
Why Us
At 3 Points Digital, we are helping clients adapt the newest technologies to fundamentally change the way they work. From delivering faster customer service to better quality products and efficient operations. AI, robotics and automation provide enormous value for organisations that adopt them at scale. But this requires integral thinking and effective facilitation. Our consultants work in integrated teams or squads and have the experience and skills across strategy, culture and technology.
How
Our approach looks at all challenges and opportunities from three specific vantage points at the same time, to deliver real insight and strong intent. Our four sprint methodology, tools, and agile way of working ensures diversity of thinking and client engagement. Our independent and objective advice helps you address difficult strategic choices. This ensures significant business opportunities, such as, accessing new markets, driving new revenue streams, freeing up cash, and reducing fixed costs are realised.
What We Deliver
We deliver a Digital Strategy & Roadmap.
This output includes a set of coherent, costed strategic initiatives, a ‘blueprint’ for revisions to your business model, and a comprehensive assessment of your talent’s readiness for the future.
Memorable Customer Experiences (CX)
Why Its Important
Distrust in ‘big brands’ or established institutions is at an all time high. It is easier now than ever for a consumer to switch from one provider or product to another. At the heart of successful companies in the digital age is a frictionless, memorable customer experience where businesses build customer loyalty, and tap into a customer’s ‘willingness to pay’. But this requires faultless execution in delivering the ‘promise’.
Why Us
We seek first to understand the customer ‘pain points’ by observing and documenting customer journeys. Our expertise helps you uncover the priority processes that will create the biggest impact for your customers and business. We bring a squad together of designers, creatives and technical experts to redesign memorable customer experiences for you.
How
Once the experience is designed, we develop the optimum approach to the sale or marketing of your service or product. We ensure coherence in the customer’s use of all channels: social, mobile, virtual assistants, etc.
We test and refine the experience with real customers, ensuring staff are suitably equipped to deliver the experience, data sets are developed for each episode, privacy and cyber security is in place, and it is all supported by the right technology.
What We Deliver
We deliver a Memorable CX designed ‘customer-back’, tested and sustainable.
This output includes simulations, minimum viable products, mock-ups to test, train, develop the skills of your team, and adapt all enabling processes to ensure quality service delivery.
Platforms-based Business Models
Why Its Important
The most likely organisations to succeed in the digital age are those that embrace ‘platforms’. They rapidly adopt and adapt multiple platforms to deliver services and products to customers. Platforms enable consumers and suppliers to transact easily and rapidly at lower cost with better service. Successful entities in the digital age use multiple platforms, on multiple cloud environments. These platforms could be supplied, acquired, or built.
Why Us
We help clients to compose and orchestrate the ‘fit for purpose’ platforms to drive automation, implement AI solutions, reduce fixed costs, and deliver a great customer experience to be more competitive in the market. We can deliver an optimised Platforms-based Business Model, the supporting economics, and an initiatives roadmap for delivering value.
How
We use proprietary methods to understand the ‘network effect’ of platforms in your industry. Tools such as ‘Value Stick’ helps build understanding of the customer’s willingness to pay and suppliers willingness to supply. It provides critical input and insight to help understand what drives value in the digital economy.
What We Deliver
We deliver a Platforms-based Business Model that will help you outperform the market.
This output includes a selection of strategic initiatives that balance investing in digitizing a company’s business model against innovating new capabilities, and creating alignment among the executive team.
Our picks, in thought leadership.
Bruegel Working Paper - The impact of industrial robots on EU employment and wages: A local labour market approach
Bruegel Blog
McKinsey Global Institute - The best response to digital disruption.
Behavioural Strategies to Strengthen Health Programmes and Policies
Skill shift: Automation and the future of the workforce
The Complete Beginners' Guide to Artificial Intelligence
Nix The 4 Most Common Barriers To Successful Business
Why So Many High-Profile Digital Transformations Fail
27 Incredible Examples Of Artificial Intelligence (AI) And Machine Learning In Practice
